YOUR HOME. OUR WORLD.
FAQ
Where does your merchandise come from?
Kabria searches far and wide for unique items. This pursuit takes her to exotic locations around the globe.
What is your refund & return policy?
Given the nature of these one-of-a-kind items, we are unable to offer returns or refunds. Therefore, please view all photos and contact us with any questions before buying. Our staff takes special pride in selecting the items found on Global Attic and we want to ensure that you are satisfied with your purchase.
Are the shipping fees on the site, accurate?
We do our best to accurately display shipping fees for each item. When possible, we will consolidate shipping to make purchasing more economical for our customers. However, orders that contain larger sized or multiple items; for example 2-10 items, will require a personal shipping quote. Please email us at info@globalattic.com for a personal quote.
If actual shipping charges are less than what the customer paid at the time the order was placed, we will issue a refund to the form of payment used to place the order for the difference.
Please note that the flat rate shipping prices displayed on the website are for USPS Priority Mail only. These rates do not include expedited shipping. If you require expedited shipping, please contact us at info@globalattic.com first for an accurate quote/ETA.
How quickly will my order ship?
Although we do our best to ship items as quickly as possible, we need time to process the volume of orders that we receive. During this time, we confirm the orders, inspect all merchandise to ensure there aren't any defects, and package them securely for shipping. The average order takes one to three days to process. If we require additional time, we will contact our customers to give them the option to wait or to cancel the order. If you have paid for expedited shipping, the item will still ship at the end of this one to three day processing period. Once the item has been shipped, all customers receive notification via email that the order has shipped and will be given a tracking number with which to track their order. PLEASE NOTE: We are not responsible for shipping delays at the courier level.
Are you GDPR Compliant?
Yes we are! Read our Privacy Policy here
Do you provide International delivery?
Yes. Global Attic will assist international buyers with receiving their merchandise. However, for items 60 lbs and greater, the buyer must pay and assume all responsibility for shipping to destinations outside of Chicago. As it is difficult to accurately calculate shipping rates, the fees listed and charged on the site are estimates. We will not know the accurate cost until the item is packaged. If shipping exceeds what the customer has paid, we will submit an invoice for the additional fees. If the customer has overpaid for shipping we will issue a refund or a store credit - whichever the customer prefers.
How do I track my order?
Once your order is dispatched, you will be provided a tracking number via email.
Is local pickup or delivery available?
Yes. Due to item size, local pickup and delivery is available for specific items to Chicago-area buyers, unless buyer is willing to pay and assume responsibility for shipping to other destinations outside of Chicago. Please review the item description for available pickup/delivery options. During checkout, leave us a note or email us at info@globalattic.com once your purchase is complete to request local pickup or delivery. We will send you the information necessary to obtain your item(s).
Does GA work with interior designers or real estate developers?
We take great pride in our relationships with interior designers, home stagers and real estate developers. Let us assist you in finding the perfect statement piece for your client or real estate project. Sign up for our Trade Program for discounts and other benefits.
Can I hire GA to search for an item for me?
Absolutely. In addition to working with several other vendors, our Founder Kabria travels to source new items each year and she loves to shop. If you're looking for something specific, simply provide us with the details and we'll see what we can do to help you locate it.
Does GA offer wholesale pricing to other retailers?
Yes. Please view our wholesale terms here.